Patel also noted the lack of Wi-Fi on the flight. In response, Air India said it has begun offering Wi-Fi on the A350-900 aircraft for routes between Delhi and London’s Heathrow Airport

The Tata-owned airline operator Air India has refunded full amount to Anip Patel, the founder of CaPatel Investments, a Chicago-based venture capital firm, after his video of the first-class cabin from Chicago to Delhi went viral on Instagram.

CHICAGO, IL – Air India has issued a full refund to Anip Patel, CEO of CaPatel Investments, after he shared a video on social media detailing his disappointing first-class experience. The Indian American businessman had taken a non-stop flight from New Delhi to Chicago and described it as his “worst” flying experience.

In the video, Mr Patel gave viewers a tour of the subpar amenities, highlighting issues such as loose compartment parts, and torn and damaged surfaces.

To mark its 20th anniversary in India, Etihad Airways has announced a 20% fare discount for flights booked through its website. Read to know more about the details.

An Indian-American businessman took to the skies with Air India's business class and was far from impressed, calling it the worst flight experience of his life